1. Orders & Payment

We currently offer two easy payment options:

• Cash on Delivery (COD) — available across Pakistan. Pay in cash when your order arrives at your doorstep.
• Bank Transfer — transfer the order amount to our official account before dispatch. Order will be processed only after payment confirmation.

2. Order Processing & Delivery

• Orders are processed within 1–2 business days after confirmation.
• Standard delivery time is 3–5 working days depending on your city.
• Delivery charges (if any) will be shown clearly at checkout.
• Please ensure your address and phone number are correct — Glo2Go is not responsible for delays caused by incorrect details.

3. Returns & Exchanges

• Once a product is opened or used, it is not eligible for return or exchange, due to the hygienic nature of skincare products.
• Unopened, sealed products can be returned within 3 days of delivery, subject to inspection.
• If you receive a damaged, expired, or incorrect item, contact us within 24 hours of delivery with photo proof for a free replacement.

4. Refunds

• Approved refunds for Bank Transfer orders are processed back to the original account within 5–7 business days.
• COD orders approved for refund/replacement will be handled via store credit or replacement, as agreed with our support team.

5. Order Cancellation

• Orders can be cancelled free of charge before dispatch.
• Once shipped, orders cannot be cancelled — a return/refund request can be raised as per our Returns policy.

6. Product Information

We aim to keep product descriptions, images, and pricing accurate at all times. However, slight variations in color/packaging may occur due to screen display or batch updates.

7. Contact Us

For any questions regarding these Terms, reach out to us at support@glo2go.pk