1. Shipping Coverage

• We currently ship across all major cities and towns in Pakistan.
• Some remote areas may have longer delivery times or limited courier coverage.

2. Delivery Time

• Orders are processed within 1–2 business days after confirmation.
• Standard delivery time is 3–5 working days depending on your city.
• Delays may occur due to public holidays, weather conditions, or courier disruptions — we'll keep you updated if this happens.

3. Shipping Charges

• Shipping charges (if any) are calculated at checkout based on your location.
• We may offer free shipping on select orders or promotions — this will be clearly shown at checkout.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS/WhatsApp so you can follow your delivery status directly with the courier.

5. Payment Methods

• Cash on Delivery (COD) — pay in cash when your order arrives.
• Bank Transfer — order is processed once payment is confirmed.

6. Refund Eligibility

• Refunds are only issued for items that are damaged, expired, or incorrect on arrival.
• Product must be unopened and unused, with photo/video proof shared within 24 hours of delivery.
• Once a product is opened or used, it becomes non-refundable due to the hygienic nature of skincare products.

7. Refund Process & Timeline

• Approved refunds for Bank Transfer orders are sent back to the original account within 5–7 business days.
• Approved refunds for COD orders are processed via store credit or a free replacement, as agreed with our support team.
• Shipping charges (if any were paid) are non-refundable unless the error was on our end.

8. Failed Deliveries

If a package is undelivered due to an incorrect address, unavailability, or refusal at the doorstep, re-shipping charges may apply for a second delivery attempt.

9. Contact Us

For any shipping or refund related queries, reach out to us at support@glo2go.com.